IMPORTANCE OF ONLINE REPUTATION MANAGEMENT
A good reputation is essential to keeping your business running, especially online. It is important that you manage what customers say about your business so that potential customers are more likely to contact you. First Day Social helps you manage your Yelp and Google reviews to ensure accurate information is being shared about their service received. We cannot remove negative reviews, but we work on your behalf to remove fraudulent or inaccurate reviews.
Based on a recent study by Invespro, this is why managing your online reviews are essential:
90 percent of consumers read online reviews before visiting a business.
88 percent of consumers trust online reviews as much as personal recommendations.
Consumers are likely to spend 31 percent more on a business with “excellent” reviews.
72 percent say that positive reviews make them trust a business more.
92 percent of consumers say they will use a local business if it has at least a four-star rating.
72 percent of consumers will take action only after reading a positive review.
A single negative review can cost a business about 30 customers.
The percentage of Yelp users that have made a purchase at a business they found on Yelp is 98%
86% of people will hesitate to purchase from a business that has negative online reviews.